Love is complicated. And while online dating platforms like eHarmony promise to make finding “the one” easier, sometimes things just don’t work out.
If you’ve decided eHarmony is no longer a match, don’t worry – canceling your subscription is totally doable.
This comprehensive guide will walk you through everything you need to know, from cancellation policies to troubleshooting tips.
So, let’s dig in!
Overview of eHarmony’s Cancellation Policy
Here are the key details of eHarmony’s account cancellation policy:
- Subscription plans: eHarmony offers monthly, 6-month, 12-month, and 42-month paid subscription plans. Free accounts are non-subscribing accounts. (If you’re wondering whether the cost is justified, check out our article on Is eHarmony Worth It? to help you decide.)
- Automatic renewal: Paid subscriptions automatically renew at the end of their duration unless canceled beforehand.
- Cancellation deadline: Subscriptions must be canceled at least 24 hours before the next renewal date to avoid being charged.
- Cancellation methods: Users can cancel by contacting customer support, through account settings, or the mobile app.
So in short – if you’re subscribed to eHarmony, be sure to cancel at least 24 hours before your next renewal date or you’ll be on the hook for another payment!
Step-by-Step Guide to Canceling Your eHarmony Subscription
Ready to cancel? Here are detailed instructions via the eHarmony website, mobile app, or contacting support.
Method 1: Cancel Online Through the eHarmony Website
Step 1: Go to eharmony.com and log into your account. Use your email and password.
Step 2: Click your username (upper right corner) and select My Account.
Step 3: Under Subscription, click Cancel Subscription.
Step 4: On the cancel page, select a reason for canceling from the dropdown menu.
Step 5: Enter any additional details in the box provided.
Step 6: Finally, click the red Cancel Subscription button to confirm.
Step 7: Follow any remaining prompts to complete cancellation.
Step 8: Wait for a confirmation email with details regarding your canceled account.
(Understanding eHarmony’s pricing can help you make an informed decision about your subscription. Learn more in our detailed guide: Why is eHarmony So Expensive?)
Method 2: Cancel Through the eHarmony Mobile App
Prefer to cancel via smartphone? Here are the steps:
Step 1: Open the eHarmony app on your iPhone, Android, or other mobile device.
Step 2: Tap the ☰ menu icon in the upper left corner.
Step 3: Scroll down and choose Manage Subscription.
Step 4: Select Cancel Subscription.
Step 5: Pick a reason from the list or choose “Other.”
Step 6: Enter any extra cancellation details.
Step 7: Finally, tap Cancel Subscription to confirm.
Step 8: Follow any remaining instructions in the app to complete the process.
Similar to the website, canceling through the mobile app is quick and painless.
💡 Pro Tip: Save any cancellation confirmation emails for future reference! This protects you in case of billing disputes later on.
Method 3: Cancel By Contacting eHarmony Customer Service
If you need additional help or run into issues with self-service cancellation, reach out to eHarmony’s customer support team:
Step 1: Go to the eHarmony Help Center.
Step 2: Under Contact Us, select either Email or Phone support.
Step 3: Explain that you want to cancel your subscription and delete your account (if desired).
Step 4: Verify your account details when prompted.
Step 5: Follow agent instructions to cancel and obtain confirmation materials.
Reaching out to a live support agent allows you to get personalized help if you require it.
Troubleshooting Common eHarmony Cancellation Problems
Leaving eHarmony should be simple…but sometimes additional issues pop up. From account access woes to accidental post-cancellation charges, here are some quick troubleshooting tips.
Can’t log in to Cancel Your Account?
Try:
- Resetting your password
- Verifying you have the right email address linked
- Using alternate login methods like Facebook or Google
- Contacting Customer Support for account access assistance
Still Being Charged After Canceling?
Try:
- Confirming your cancellation date and terms
- Reviewing confirmation emails for details
- Reaching out to the Billing Department to remove charges
- Disputing charges with your bank/credit card company
Issues Contacting Customer Support?
Try:
- Using different contact channels – phone, email, chat
- Checking for service outages on social media or eHarmony’s site
- Reaching back out at different times of day
- Tweeting @eH Customer Support or commenting on Facebook
With some persistent patience, these issues can usually be smoothly resolved!
Alternatives Before Permanently Deleting eHarmony
If you’re just wanting a short break, there are some alternatives to fully closing your eHarmony account.
Pause Your Subscription
You can temporarily pause your subscription for up to 1 year. Just head to account settings, find “Pause Subscription” under billing, select your ideal duration, and confirm.
Your account will automatically reactivate once the pause period ends though, so make a calendar reminder if you don’t want payments resuming!
Hide Your Dating Profile
If you need privacy but want the option to reactivate your account later, hiding your profile is perfect. You won’t show up in match lists, but can still access conversations and messages.
When ready to (re)join the dating scene, toggling your visibility back ON only takes a few clicks.
Adjust Your Match Preferences
Sometimes the problem isn’t eHarmony itself – it’s who you’re being matched with! Before you ditch entirely:
💘 Retake your profile quiz
💘 Update match criteria
💘 Refresh personal details
Adding this newer info into the matching algorithms might reveal some gems you would have otherwise missed out on!
Making the Most of Your Remaining Subscription
If after exploring alternatives you decide it’s truly time to bid eHarmony adieu, here are some suggestions for maximizing the time you have left.
💗 Update Your Profile
Give your profile some TLC with new photos, witty answers, and conversation starters tailored to your ideal match. Spark renewed interest to make the most of conversations while you still can!
💬 Preserve Meaningful Connections
For matches you really clicked with, save contact info somewhere outside of eHarmony (phone, email, social media, etc). Leaving the door open for future friendship (or more) once you depart.
🙋♀️ Let Matches Know You’re Leaving
It’s thoughtful to give matches a heads-up that you’re leaving eHarmony soon. Quickly explain why, thank them for their time, wish them well on their search, and offer to connect off the platform if interested.
Here’s a sample message:
“Hi [Name], I wanted to let you know that I’ve decided to cancel my eHarmony subscription. I’ve enjoyed our conversations and wish you all the best in your search. If you’d like to stay in touch, feel free to reach out to me at [your preferred contact method]. Take care!”
Remember, leaving on a positive note keeps doors open for future connections, whether romantic or platonic.
Exploring the Top eHarmony Alternatives
Parting ways with eHarmony but interested in trying other online dating sites? Here are fantastic options with free trials available:
Match
As one of the most popular eHarmony alternatives, Match offers robust profiles and detailed compatibility questionnaires. The huge user base increases your odds of finding someone special.
(Still unsure? let’s make an informed decision with our eHarmony vs Match: Which Dating Site is Better? guide.)
OkCupid
OkCupid dives deep with personality quizzes and math-based matching algorithms. The fun, inclusive vibe also appeals to 20-30-somethings.
Hinge
Hinge sets itself apart with its “designed to be deleted” motto. By connecting people through shared interests and friend groups, it aims to build lasting relationships.
(Considering Hinge as an alternative? Read our article on Is Hinge Plus Worth It? to see if it’s the right choice for you.)
Bumble
Bumble sets itself apart by empowering women to make the first move in heterosexual matches. The refreshing approach helps avoid unwanted messages.
(Interested in trying Bumble but concerned about costs? Check out our guide on How to Get Bumble Premium Free for some amazing techniques.)
Coffee Meets Bagel
Coffee Meets Bagel delivers curated daily matches, or “Bagels,” centered around meaningful connections versus endless swiping excitement.
Key Takeaway: Every dating platform offers unique tools, interfaces, pricing, and user bases. Trying a few alternatives helps you determine what environment best suits your style.
Parting Thoughts
Although canceling an eHarmony subscription means closing one dating chapter, remember – your book still contains many unwritten pages.
Follow sound eHarmony account cancellation protocols, weigh alternative dating site options thoughtfully, and focus energy on personal growth.
Who knows what love adventure awaits around the next corner? Approach your search with revived enthusiasm, courage, laughter, and yes…a touch of romance.
Here’s to writing your next heartwarming page!
